Return policy

At our webshop, we strive for complete customer satisfaction, which is why we have established a clear return policy for our clothing and accessories. We understand that sometimes an item may not fully meet your expectations, and therefore we are happy to offer you the opportunity to return it.

Upon receiving the products, you have 14 days to decide if you want to return it. If you decide to return an item, we kindly ask you to return it in its original condition and packaging. This means the item must be unworn and undamaged, with all original labels and accessories still attached.

Once we have received the returned item, we will carefully inspect it to ensure it meets our return criteria. If the item is in its original condition, we will refund the purchase amount, including the shipping costs, to your chosen payment method. We strive to process this as quickly as possible, so you can expect to receive the amount back into your account soon. If you haven't received the payment after 14 days, please contact our customer service. The shipping costs for the return shipment are at your own expense.

It is important to note that we do not accept returns for items that have been worn, damaged, or are missing the original labels. We recommend carefully checking if the item meets your expectations before using it.

We want you to shop with confidence, knowing that we will do our utmost to ensure your satisfaction with your purchase. Our return policy is designed to provide flexibility and guarantee a stress-free return experience.

If you have any questions regarding our return policy or the return procedure, please don't hesitate to contact our customer service. We are always ready to assist you and address any questions or concerns.

Thank you for shopping at our webshop, and we hope you will be satisfied with your purchase.

When returning clothing and handbags, we apply the following conditions:

- The product must be unused and show no signs of use, such as perfume scent, stains, makeup marks, or signs of washing.

- The product must not be damaged and should be in the same condition as when received.

- All original labels and accessories must still be attached to the product in the same location as when received.

- The return shipment must take place within 14 days after receiving the item.

It is important to ensure that the item is handled carefully and returned in its original condition to be eligible for a full refund according to our return policy.

For specific information about the return process and any exceptions, we recommend consulting our full return policy or contacting our customer service. We are happy to assist you and answer all your questions regarding returns.

Step-by-Step Guide for Returns

Simple step-by-step guide to process a return:

- Gather the unworn clothing you wish to return and ensure they are still in their original condition, with all labels and accessories attached.

- Prepare a suitable shipping box to securely package the items. We recommend using the original resealable box or packaging if you still have it, as this also minimizes the use of additional packaging materials. Make sure the items are packed securely to prevent damage during transit.

- Include the packing slip in the box. The packing slip is an important document that helps us identify the returned products and process your return correctly. Verify that all relevant information, such as your name, order number, and reason for return, is accurately filled out on the packing slip.

- Fill out the return form. This form was included with your order. If you no longer have it, you can download it from our website. Indicate which items you want to return on the form and optionally provide the reason for return. Place the completed return form inside the box.

- Seal the box securely, ensuring all components are tightly packed.

- Take the box to the nearest post office or shipping point and send it to the designated return address.

- Choose a shipping method that allows you to track the package and obtain a receipt or proof of shipment as evidence.

Once we receive the returned package, we will carefully inspect it to ensure the items meet our return requirements.

Once the return is approved, we will refund the purchase amount, including any shipping costs, according to our return policy.

We recommend always reviewing the terms of our return policy before initiating a return shipment to be aware of any specific requirements or exceptions.

If you have any questions about the return process or need assistance with submitting a return, please don't hesitate to contact our customer service. We are here to help and ensure a smooth return experience.

Return Address: Yetto

Jan van Rijswijcklaan 260, 2020 Antwerp, Belgium

Contact: info@yetto.be