Terms and conditions

Disclaimer: As a webshop owner, it is your responsibility to publish the Terms and Conditions on your website. The document should specify the relationship between you and your customer and explain your refund and withdrawal policy. There are many sample templates for Terms and Conditions available online; simply search for "Terms and Conditions generator." In any case, we strongly recommend seeking legal advice and customizing the template to fit your business needs. 

TABLE OF CONTENTS

Article 1 - DEFINITIONS

Article 2 - APPLICABILITY

Article 3 - PURCHASE AGREEMENT

Article 4 - RIGHT OF WITHDRAWAL

Article 5 - TERMINATION

Article 6 - PRICE

Article 7 - PAYMENT

Article 8 - DELIVERY

Article 9 - WARRANTY

Article 10 - COMPLAINTS AND DISPUTES

Article 1 - DEFINITIONS

The following terms have the following meanings in these terms and conditions:

Entrepreneur - the natural person offering products and services to customers at a distance with the following identity:

Yetto

Address: Jan van Rijswijcklaan 260, 2020 Antwerp

Email: info@yetto.be

Phone number: ________

Chamber of Commerce number: 0799798652

VAT number: BE0799798652

Customer - the buyer acting for purposes outside of their business or professional activity

Parties - the entrepreneur and the customer

Offer - the products offered for sale by the entrepreneur

Purchase - the product purchased by the customer from the entrepreneur through the purchase agreement

Cooling-off period - the period within which the customer can exercise their right of withdrawal

Day - calendar day

Right of withdrawal - the right for the customer to cancel the purchase within the cooling-off period

Purchase agreement - the establishment of an agreement in which the entrepreneur undertakes to deliver a product and the customer undertakes to pay a purchase price for this product

Distance purchase - a purchase agreement concluded between the entrepreneur and the customer as part of an organized system for distance selling or service provision without simultaneous personal presence of the entrepreneur and the customer, and solely using one or more means of distance communication

Article 2 - APPLICABILITY

2.1. These general terms and conditions apply to all concluded distance purchase agreements between the entrepreneur and the customer, including orders and offers. Yetto reserves the right to update these general terms and conditions from time to time.

2.2. Prior to concluding the purchase agreement, the general terms and conditions are made available to the customer in such a way that they can be stored by the customer.

Article 3 - PURCHASE AGREEMENT

3.1. The distance purchase agreement is concluded through an offer from the entrepreneur placed on the website www.yetto.be and the acceptance of this offer by the customer.

3.2. The offer is described by the entrepreneur fully and truthfully, including the accompanying conditions.

3.3. The entrepreneur informs the customer of their rights and obligations associated with accepting the offer.

3.4. The entrepreneur clearly and legibly indicates, at the offer stage and no later than at the beginning of the ordering process, whether there are any delivery restrictions and which payment methods are accepted.

3.5. When concluding the agreement, the entrepreneur provides the customer with the following information in a clear and comprehensible manner:

a) the identity, postal address, visiting address, phone number, and email address of the entrepreneur;

b) the main characteristics of the purchase;

c) the price of the purchase, including all taxes and any delivery costs;

d) the method of payment, delivery, and performance, and the associated deadlines and any costs;

e) the entrepreneur's complaint handling policy;

f) if the customer has a right of withdrawal, the conditions, term, and modalities for exercising that right, the return procedure for the purchase, and, if applicable, the reimbursement of costs, as well as the model withdrawal form;

g) if the customer does not have a right of withdrawal, the information that the customer has no right of withdrawal or, if applicable, the circumstances in which the customer waives their right of withdrawal;

h) if applicable, the duration and termination conditions of the agreement;

3.6. REFUSAL OF ORDER

The seller has the right to refuse the order placed by the customer in the following cases:

- If the information provided by the customer is incorrect and/or incomplete.

- If the order is flagged by the seller's security systems as an unusual order or an order susceptible to fraud.

- If there is an obvious mistake, such as in the prices indicated on the website.

- If the customer has not fulfilled payment obligations to the seller in the past.

- If the seller has reasons to believe that the customer is a reseller.

- If the seller could not deliver to the address provided by the customer.

- If the product turns out to be unavailable or out of stock.

- If an event occurs that is beyond the seller's control.

Article 4 - RIGHT OF WITHDRAWAL

4.1. The customer has a cooling-off period of 14 days from the conclusion of the agreement to withdraw from the agreement without giving any reason.

4.2. The cooling-off period starts on the day after the customer has received the product.

4.3. If the purchase consists of multiple products, the cooling-off period starts on the day after the customer has received the last product.

4.4. If the product is delivered in multiple shipments, the cooling-off period starts on the day after the customer has received the last shipment.

4.5. The customer can use the withdrawal form provided by the entrepreneur or any other unequivocal statement to exercise their right of withdrawal.

4.9. The right of withdrawal does not apply in the following cases, provided that the entrepreneur has clearly indicated to the customer prior to the conclusion of the agreement that the right of withdrawal is excluded:

a) agreements whose price is subject to fluctuations on the financial market that the entrepreneur has no control over and that may occur within the cancellation period;

b) agreements concluded at a public auction;

Article 5 - TERMINATION

5.1. If the customer has a right of withdrawal, exercises this right within the cooling-off period, and notifies the entrepreneur thereof using the model form for cancellation provided by the entrepreneur or any other unequivocal statement, the agreement between the parties shall be terminated.

5.2. By terminating the purchase agreement, all additional agreements are automatically terminated as well.

5.3. After termination, the entrepreneur shall reimburse, without undue delay and within 14 calendar days of receiving the payment referred to in paragraph 1 of this article, all payments received from the customer, including delivery costs, in proportion to the part of the agreement that has been terminated. The reimbursement shall be made using the same means of payment that the customer used for the purchase, unless the customer expressly agrees to a different free-of-charge method of payment. Return shipping costs are not reimbursed and are the responsibility of the customer.

5.4. If, at the conclusion of the agreement, the customer has chosen a different delivery method than the cheapest standard delivery offered by the entrepreneur, the entrepreneur is not obligated to refund the additional costs incurred for this delivery method.

5.5. The costs of returning the purchase shall be borne by the customer, unless the entrepreneur has failed to inform the customer that these costs are for the customer's account.

5.6. The customer is only liable for any diminished value of the purchase resulting from the handling of the purchase beyond what is necessary to establish the nature, characteristics, and functioning of the purchase. The customer is not liable for any diminished value if the entrepreneur has not provided the information as referred to in Article 3, paragraph 5, under f.

Article 6 - PRICE

6.1. The prices stated in the offer are in euros and inclusive of VAT. Shipping costs are separately charged. The seller is entitled to adjust the prices indicated on the website.

Article 7 - PAYMENT

7.1. Until the consumer has made the required payment, the consumer cannot claim any rights regarding the execution of the agreement.

7.2. Payment can be made in the manner indicated on the website and must be made before the products are delivered, unless stated otherwise.

Article 8 - DELIVERY

8.1. The entrepreneur ensures the careful delivery of the purchase to the location indicated by the customer as the delivery address. The customer is responsible for providing the correct delivery address. If the shipment does not arrive due to an error in the delivery address, the seller cannot be held responsible for the loss of the shipment. There may be delays, and the delivery conditions stated on the website should be understood as estimated delivery times.

Article 9 - WARRANTY

9.1. The entrepreneur ensures that each purchase meets the specifications of the offer and the reasonable requirements for normal use.

9.2. The above-mentioned warranties do not apply in the case of normal wear and tear or damage caused by culpable improper use or neglect of maintenance by the customer.

Article 10 - COMPLAINTS AND DISPUTES

10.1. Belgian law applies to every agreement between the parties.

10.2. The entrepreneur has a complaint handling procedure accessible to the customer.

10.3. If the customer has a complaint, this complaint must be notified to the entrepreneur immediately and clearly described.

10.4. The entrepreneur is obliged to respond to all complaints within a period of 14 calendar days.

10.5. In the event of an unsolvable complaint, it can also be submitted to the competent court.

Drafted on: 4 June 2023